兔子先生系列麻豆

Front Office Supervisor

LOCATION: Wayland Baptist University (WBU) – Hawaii Campus 

DEPARTMENT: N/A           

SUPERVISED BY: Assistant Executive Director/Campus Dean 

POSITION CLASSIFICATION: Non-Exempt 

POSITIONS SUPERVISED: Front Office Assistant

GENERAL RESPONSIBILITIES:  The Front Office Supervisor (FOS) is responsible for greeting and assisting students, faculty, and staff members. In addition, the FOS is responsible for verifying if classrooms and restrooms have been well maintained by custodian services. The FOS is also responsible for the scheduling and administration of tests and exams in the testing center. 

SPECIFIC TASKS AND DUTIES: 

1. Answer telephone calls as first responder, address concerns, or send calls to appropriate staff member; coordinate telephone answering with staff to assure full telephone coverage
2. Greet office visitors in reception area, assist with need to visitor, or refer to appropriate staff member
3. Supervise testing room, including exams scheduling and maintain security of all tests
4. Assist faculty members with copying, collating, and preparing for classes; provide channel of communication and assistance for faculty needs
5. Responsible for organizing and maintaining order in copy room
6. Proctor exams for faculty; maintain files for graded exams, research papers and other materials for return to students
7. Coordinate repairs/maintenance with plumbers, air conditioning maintenance, carpenters, and other trade workers
8. Maintain and process files of final exams
9. Sort and distribute mail; send outgoing mail on daily basis; coordinate bulk mailings
10. Responsible for order and cleanliness of front lobby area; supervise cleanliness and order of all classrooms at the local campus, including break areas; supervise cleaning personnel on a weekly basis
11. Organize classrooms as needed for special events
12. Monitor and maintain copy machines
13. Assist with distribution of graduation gowns and materials
14. Order and maintain supplies for office; reorder supplies as needed and maintain order and neatness of supply closet. Forward the purchase request list to the Assistant Dean when necessary
15. Assist with early registration events; greet incoming students and help answer their questions; give directions to various campus locations
16. Some weekends and evenings required

 The above statements are not a complete list of all responsibilities and duties performed by employees in this job.  Employee may perform other related duties as assigned by the Assistant Executive Director/Campus Dean.

MINIMUM QUALIFICATIONS:

Education, Certification and License:

1. Associates Degree is required
2. Bachelor Degree is preferred

 Experience and Knowledge:

1. Two (2) years general office experience
2. Knowledge of administrative and clerical procedures and systems such as word processing managing files and records, designing forms, proper business letter formats, envelope addressing, and other office procedures and terminology

Skills and Abilities:

1. Proficient in operating a personal computer and in using a variety of software applications; particularly Microsoft Word, Excel, and, PowerPoint
2. Excellent customer service
3. Good verbal and written communication skills
4. The ability to listen to and understand information and ideas presented through spoken words and sentences
5. The ability to communicate information and ideas in speaking so others will understand
6. The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
7. The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
8. The ability to exert maximum muscle force to lift, push, pull, or carry objects
9. The ability to add, subtract, multiply, or divide quickly and correctly
10. The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
11. The ability to generate or use different sets of rules for combining or grouping things in different ways
12. The ability to read and understand information and ideas presented in writing
13. Able to follow directions from supervisor

Physical Demands & Working Conditions:

The FOS is expected to handle long periods of standing, sitting, kneeling, bending, & stooping, including the ability to lift approximately forty pounds to waist level, transporting boxes, physical dexterity, and coordination. The FOS is expected to be environmentally controlled, close attention to detail, exact or accurate, and perform repetitive motions and tasks. The individual is expected to have own transportation to and from work. Incumbent is paid for a forty-hour week but works thirty-seven and one half hours.

CONDITIONS OF EMPLOYMENT:

Employment is subject to an introductory period (90 days) to monitor employee performance. When hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Naturalization Services. Employee must be able to travel. Must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.

Wayland Baptist University does not illegally discriminate in employment opportunities or practices on the basis of race, color, sex, national or ethnic origin, age, disability, or genetic information. Under federal law, the university may discriminate on the basis of religion in order to fulfill its mission and purposes.

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